FAQ
Commercial leak detection — FAQ
Common questions from BC commercial property owners and managers. Don't see your question? Call us at 604-239-9934.
- Serving all of BCSince 1999
- Licensed & insuredWorkSafeBC
- Free phone consultNo pressure
- 25+ yearsFamily-operated
- 10,000+ propertiesInspected
- Will leak detection damage my property?
- No. We use non-invasive technology like thermal imaging, acoustic sensors, and ground-penetrating radar. No drilling, cutting, or demolition required in most cases.
- Does insurance cover leak detection?
- Many policies cover detection costs when water damage is present. We provide detailed reports for your insurance claim documentation.
- How quickly can you respond?
- Same-day response is often available for urgent situations. Regular appointments are typically scheduled within 24–48 hours.
- What if you don't find a leak?
- You receive a comprehensive report confirming no active leaks were detected. This documentation is valuable for insurance, property sales, or peace of mind.
- Can you work outside our business hours?
- Yes. We regularly schedule overnight and weekend work for retail, office, hospitality, and food-service clients to avoid disrupting operations.
- Do you provide reports for strata councils and property managers?
- Yes. We tailor our reports for strata councils, REITs, property management firms, and insurance carriers — including itemized findings, moisture maps, and recommended next steps.
- What's your minimum job size?
- No minimum. We service everything from single retail unit complaints to multi-building portfolio surveys.
- How much does commercial leak detection cost in BC?
- Cost depends on property size, complexity, and detection method. A single-unit thermal scan may be a flat fee; a multi-building portfolio survey is priced by area. Free phone consult — we give you a tight estimate in 5 minutes.
- Who is responsible for leak detection in a commercial lease?
- It depends on lease terms and where the leak originates. Common-area leaks are typically the landlord's responsibility; leaks within a tenant's premises may fall to the tenant. Our reports document the source clearly to support cost allocation.
- Can you detect slab leaks in commercial buildings without breaking concrete?
- Yes. We use thermal imaging, acoustic correlation, and GPR to locate slab leaks within inches — the repair team excavates only a small patch, not the whole slab.
- What types of commercial properties do you serve?
- Office buildings, retail plazas, shopping malls, restaurants, hotels, fitness centres, medical offices, car dealerships, coffee shops, pharmacies, grocery stores — if it has plumbing, we've worked on it.
- Do you offer after-hours commercial service?
- Yes. We regularly schedule overnight and weekend work for businesses that can't afford daytime disruption. No extra charge for off-hours.
- How do you detect leaks without damaging walls or ceilings?
- Our primary tools — thermal imaging cameras, acoustic sensors, tracer gas, and GPR — are all non-invasive. They detect leaks through walls, ceilings, floors, and concrete without cutting or drilling.
- Can leak detection find hidden mold sources?
- Yes. Moisture is the root cause of mold. By pinpointing the exact moisture source, we give remediation teams a clear target without tearing open walls.
- How do I prevent water leaks in my commercial building?
- Regular preventive leak surveys (annually or bi-annually) catch developing issues before they become claims. We also recommend permanent monitoring for large or high-risk facilities.
- Do you provide reports for insurance claims and litigation?
- Yes. Our reports are formatted for insurance adjusters and litigation support — including moisture maps, thermal imagery, equipment manifests, and chain-of-custody documentation.
- Can you detect underground leaks on commercial property?
- Yes. Buried water mains, irrigation lines, and fire-suppression loops are among our most common commercial calls. Acoustic correlation pinpoints the leak location within inches — no exploratory digging.
- Do you need access to all units in a multi-tenant building?
- Not always. We can often isolate the source with common-area access only. When unit access is needed, we coordinate with the PM to arrange tenant permissions.
Still have questions?
Talk to a 25-year leak detection expert. Free phone consult.